Check Your Connection
Make sure you have a strong Wi-Fi connection or a strong signal when using the app. If you have sent or received many likes or have a lot of hidden chats and conversations, you may experience a slight delay as our servers sync that data to your app.
Be Sure You're Using the Correct Login Method
- Login with the same method you used when you originally signed up (Phone number, Google Account, or Apple ID)
- If you signed up with a phone number, make sure it's the same number you initially used to register
Log Out and Back into Your Hinge Account
The first line of defense for all technical issues is to log out and back into your Hinge account. This will refresh and re-sync your device to our server:
- Tap your Photo Icon on the bottom right.
-
Scroll down and tap the Gear Icon
.
- Tap Log Out.
- Tap Sign in and choose your login method to continue.
Next Step: Uninstall and Reinstall the Hinge app
This will ensure you have the latest version of the app. (Your profile will not be deleted as long as you do not tap Delete Account from within the Hinge App.)
- For steps on an iPhone, see How to delete and reinstall the Hinge app on an iPhone
- For steps on an Android device, see How to delete and reinstall the Hinge app on an Android device
If these Steps Do Not Resolve the Issue
Use the link below to contact Support. For us to best understand your issue, provide as many relevant details as possible:
- Description of the issue
- Date/time the issue occurred
- Any email addresses or phone numbers that may be associated with your account
- Your operating system (OS) and OS version (see How do I find the Operating System (OS) version on my mobile device?)
- Your current Hinge app version (see Where can I find my current Hinge app version?)
- Screenshots or screen recordings of the issue (see How do I take a screenshot or record the screen on an iPhone/iOS device? or How do I take a screenshot or record the screen on an Android device?)
- Any troubleshooting steps you have tried already
Please note:
Hinge does not have a customer support phone number, but our dedicated team is always online to help you. Many of the requests we receive are technical and are more easily explained in writing.
You can contact Hinge customer support online at hello@hinge.co, or by engaging with our chatbot at the bottom right of this page.
Please be aware that many fake customer support numbers are posted on various websites, none affiliated with Hinge.
Hinge customer support is always available free of charge. For any support-related request, Hinge will never ask you to connect remotely to your computer.
We will only share updates on Hinge.co and never ask for your login credentials.