Privacy is a top priority for Hinge, and we want you to be in control of your information. If you have a privacy request, please review the information below for options available to you.
If you need assistance, you can Submit a Request using our Support Bot in the Lower Right Corner and use the Privacy Requests topic to reach our support team.
Accessing Your Data - Data Export Requests
If you have not closed your profile you may download your data directly from the Hinge app. Exports are typically ready within 30 days but may take longer based on file size and request volume. To protect your privacy and security, your data will only be available for 48 hours.
Please keep in mind that not all data is accessible. For example, your data export will exclude personal information about other Hinge members. This protects the privacy and safety of other users.
To request your data within the Hinge app:
- Sign in to the Hinge app
- Tap your Photo Icon on the far right of the navigation bar
- Tap Settings
- Tap Download My Data
- Select your Country
- Tap Download My Data again
- Confirm your email address
- Tap Submit
Banned members may use our in-app Download-My-Data tool.
- From the Ban Notification screen, please scroll down to the Legal section
- Select Download My Data to start your request
Ban Reason information is not included in Data Export Requests.
After you submit your request, you will receive a notification verifying that we have received your request and once again, when your data is ready for download. The export will expire after 48 hours. If you have not accessed your data within that time, you will need to resubmit your request.
If you closed your Hinge account, you will not be able to use our in-app Download My Data feature, as you no longer have a Hinge account. In that case, or if you are having trouble using the Download My Data tool for any reason, you may request your data by contacting us directly:
- Tap Submit A Request below.
- Choose Privacy Request as the support topic
- Select I want to access or download my data in the dropdown
Account Deletion
To close your profile permanently:
- Sign in to the Hinge app
- Tap your Photo Icon on the far right of the navigation bar
- Tap Settings
- Tap Delete Account
- Confirm
This action ensures that all your content, including photos, chat history, and member interactions, will be deleted in accordance with our Privacy Policy (see ‘How Long We Retain Your Data’).
Simply uninstalling, or deleting the Hinge app from your phone will not close your account entirely. You must follow the above steps to close your profile.
If you've already deleted the app from your phone, you can reach out to our support team by tapping Submit a Request below and we’ll help you out!
Please note that if you subscribe to a paid membership, you must take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto-renewal subscription fee.
Rectify/Correct Profile Information
You can add, edit, adjust, or limit visibility for any preference or profile criteria on your Hinge profile within the Profile screen in your Hinge App.
Contact Hinge’s Data Protection Officer
Check out our FAQ for details about contacting Hinge’s Data Protection Officer.
Machine Learning
The Automated Decision Making-Making and Profiling FAQ section of our Privacy Policy details our algorithm and machine learning process. If you have any additional questions, please submit a request below.