Privacy is a top priority for Hinge, and we want you to be in control of your information. If you have a privacy request, please review the information below for options available to you.
If you need assistance, you can Submit a Request using our Support Bot in the Lower Right Corner and use the Privacy Requests topic to reach our support team.
Accessing Your Data - Data Export Requests
If you have not closed your profile you may download your data directly from the Hinge app. Exports are typically ready within 30 days, but may take longer based on file size and request volume. To protect your privacy and security, your data will only be available for 48 hours.
Please keep in mind that not all data is accessible. For example, your data export will exclude personal information about other Hinge members. This protects the privacy and safety of other users.
To request your data within the Hinge app:
- Sign in to the Hinge app.
- Tap your Photo Icon on the far right of the navigation bar.
- Tap Account Settings.
- Tap Download My Data.
- Select your Country.
- Tap Download My Data again.
- Confirm your email address.
- Tap Submit.
Banned members may use our in-app Download-My-Data tool.
- From the Ban Notification screen, please scroll down to the Legal section.
- Select Download My Data to start your request.
After you submit your request, you will receive a notification verifying that we have received your request and once again, when your data is ready for download. The export will expire after 48 hours. If you have not accessed your data within that time, you will need to resubmit your request.
If you closed your Hinge account, you will not be able to use our in-app Download My Data feature, as you no longer have a Hinge account. In that case, or if you are having trouble using the Download My Data tool for any reason, you may request your data by contacting us directly:
- Tap Submit A Request below.
- Choose Privacy Request as the support topic
- Under "Tell us more..." select I want to access or download my data in the dropdown
Account Deletion
To delete your profile permanently:
- Sign in to the Hinge app.
- Tap your Photo Icon on the far right of the navigation bar.
- Tap the Gear Icon to open Account Settings.
- Scroll to the bottom and tap Delete Account.
- Follow the prompts to confirm.
This action ensures that all your content, including photos, chat history, and member interactions, will be deleted in accordance with our Privacy Policy (see ‘How Long We Retain Your Data’).
Keep in mind: Simply uninstalling or deleting the Hinge app from your phone will not close your account entirely. You must follow the above steps to close your profile.
If you've already deleted the app, you can reach out to our Support Team and we’ll be happy to help.
For Subscribers
If you’re deleting your account and have a subscription, follow these steps to ensure you've canceled your subscription. Subscriptions renew automatically unless canceled at least 24 hours before the next billing period.
On iPhone:
If you subscribed using the App Store or your Apple ID:
- Tap here to view your Subscription page.
- Tap Hinge.
- Tap Cancel Subscription.
- For more details, visit Apple’s support page.
If you subscribed using Hinge payment (powered by Stripe): deleting your account will immediately cancel your subscription and you will permanently lose access to any remaining subscription benefits for your then-current subscription. If you decide to create a new Hinge account during the original subscription period, you will not be able to reaccess your subscription benefits and will need to purchase a new subscription.
On Android:
- Tap here to view your Subscription page.
- Tap Hinge.
- Tap Cancel Subscription and follow the instructions.
- For more details, visit Google Play’s support page.
Rectify/Correct Profile Information
You can add, edit, adjust, or limit visibility for any preference or profile criteria on your Hinge profile within the Profile screen in your Hinge App.
Contact Hinge’s Data Protection Officer
Check out our FAQ for details about contacting Hinge’s Data Protection Officer.
Machine Learning
Our article on Automated Decision-Making and Profiling details our algorithm and machine learning process. If you have any additional questions, please submit a request below.